DEPOSIT IS RECEIVED FOR A BOOKING, THE FOLLOWING CANCELLATION POLICY APPLIES:
DAYS OR MORE, BEFORE CHECK-IN DATE
The deposit money is refundable upto 61 days or more, before the check-in date. $100.00/first
week would be deducted from the Deposit for administrative cost, $50 for each extra week after that.
31 - 60 DAYS BEFORE CHECK-IN DATE
50 % OF THE DEPOSIT WOULD BE RETURNED
LESS THAN 31 DAYS.
BE NO REFUNDS, SINCE THE DATES FOR THE UNITS ARE BLOCKED EXCLUSIVELY FOR A CUSTOMER, (FIRST COME FIRST SERVED BASIS) AND THERE
IS NOT ENOUGH TIME TO RE-BOOK.
Additional Terms and Conditions apply - Please scroll down.
The tax we collect can fluctuate according to the regulations
set by the Maui County Tax Department.
WE DO OUR BEST TO MAKE YOUR STAY AS COMFORTABLE AS POSSIBLE. Indu K Burks takes care of your booking and
payment and our Managers TERI or EVA takes care of customer service, during your stay in our condos. Teri or Eva and
the Owners are responsible for addressing your needs during your stay in our condos. Please do not leave any food out in
the Unit as it will attract the ants.
Some condos have a modem for direct connection, for others, for Wireless Internet,
the login and pass code if applicable are provided in the condos.
(We provide bath soap, bath towels/
hand towels/ Beach towels, kitchen towels, toilet roll (3 rolls), paper towel (1 roll), dish sponge and liquid/dish washer
liquid, salt/pepper, fully equipped kitchenware etc..)
The following is the address of your
POHAILANI MAUI, 4435 Lower Honoapiilani Hwy, Unit # , LAHAINA, HI 96761.
In case the door is locked on your check in time, the Unit has a key safe on the door - codes will be provided on receipt
of the full payment, please use the code to open the key safe, use the keys to open the door and please put the keys back
in the key safe with the same above code to lock, the keys (the Unit's and the pool key) for you to use during your stay
is on the kitchen counter. Please do not remove the Keys from the Key Safe, IF YOU LOCK YOURSELF OUT OF THE CONDO, IT WILL
TAKE A FEW HOURS FOR THE MANAGER TO MAKE ARRANGEMENTS TO HELP YOU.
The checkout time is 11:00am;
please leave the keys on the kitchen counter. $50.00 will be charged if the key safe key or the other keys provided for
the Guest use are missing.
TERMS AND CONDITIONS - APPLICABLE TO ALL OUR UNITS
ALL OUR UNITS ARE NON-SMOKE UNITS and No pets are allowed. There is no phone in the condo, please
check our amenity list on the website under VACATION RENTAL FEATURES.
DO NOT DISTURB THE COMPLEX MANAGER, our Manager TERI or EVA, please contact them for any customer service, during your stay
in our condos.
1. No additional Guest/Friend/Family overnight stay or use of
the complex facilities are allowed.
2. Also the Guests are responsible
to take care of their Unit, make sure the Unit is left clean on checkout (remove trash, no dirty dishes, furnitures are all
in original position etc) and no damages caused during their stay and sometimes will be asked to leave and no money will
be refunded if the Manager / Owner/ Representative decides accordingly.
3. Any Guest violating
the above, will be charged additional amount based on the damages caused.
4. The Guests are bound by the Association
rules, no loud noise/partying/unruly behavior which will draw the attention of the other residents in the complex and will
lead to a complaint with the Manager or the Owners. In such cases, and in other incidents where the Administrator/Owner
decides the Guest is not fit to stay in our Unit, the Guest will be asked to leave and no money will be refunded.
have the right to check the Unit anytime as and when required, during the customer's stay, and in some cases we may request
$250 minimum damage/security deposit which will be returned, on satisfactory inspection of the Unit on checkout. Also sometimes
the customer will be charged for damages after checkout when we find the damages to the Unit/items in the Unit.
effort is made to provide the Customer with the Unit they requested, but at times due to unforeseen circumstances, we will
be forced to provide with a similar Unit or any other Unit available, no money will be refunded.
7. The complex is bound
by the Association's decisions for complex improvements and is out of our control, for the noise or inconvenience caused
due to landscape maintenance, complex repairs and other close by Unit and Complex improvements/remodel/repairs. The Pest
Control is scheduled timely (additional charges if postponed) by the complex, please help us keep the condos clean if by some
chance they are scheduled during your stay. Also sometimes there may be a problem with Appliances, plumbing or other maintenance
necessary for a Service or Repair personnel to check the inside of the condo, we try hard to schedule when the condo is vacant
but at times it can be scheduled during a customer's stay, no discount or any money will be refunded in all these circumstances
which are unforeseen.
8. Some of our Units are very close to the ocean, please take precautionary measures - especially
at the sea wall, for both Adults and children, solely at the Guest's risk. Also the ocean tides can change unexpectedly
anywhere in Maui , please be aware of it all the time, there have been higher drowning incidents. As mentioned on our
website, the beach appears and disappears based on tide and the beach closer to the condo does not have proper beach access
due to the ocean water.
9. Any unresolved dispute that
may arise which the Manager or Representaive is unable to solve are between the customer and the owner, as the Owner makes
the final decision.
10. The Units interior decorations are constantly upgraded, may vary
from the pictures displayed.
11. Please also note the Laundry room door and the pool gate has to be closed and locked
at all times, except when entering or exiting. The pool key also opens the Pohailani Laundry room.
12. An adult needs
to be present when children are in the pool, to make sure the children are supervised and not screaming and disturbing the
13. Please switch off the A/C when leaving the condo, also please do not leave the front door or the
lanai door open with the A/C on.
14. Please make sure to take all your belongings, we are not responsible for anything
that is left behind.
15. Owner/Manager/Representative does not accept any responsibility for loss or damage of any personal
property of the Renter.
16. Travel Insurance is advised to protect your vacation from unforeseen incidents.
Additional House Rules of the complex are provided in the condo.
are subject to change in future, please check our website www.mauioceanrentals.com
As always please
take precautionary measures required on any vacation like locking your Unit, Lanai doors and Car - both night and day, and
not leaving any valuables carelessly. There have been petty robberies throughout the Island earlier 2005. It's
also a good idea to have a flash light/ first aid kit.